RGA Business and Tax Accountants Blog

If you've ever felt unsure where to begin with tackling a big problem, two tried-and-tested tools can make all the difference: mindmapping and the Pareto principle.

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Most businesses invest heavily in acquiring new customers—but what happens once the deal is done? As Joey Coleman highlights in Never Lose a Customer Again, the first few months after purchase are critical. This is when customers decide whether to stay, refer others, or quietly disappear. A thoughtful onboarding proces

Welcome to our September 2025 newsletter—packed with key tax deadlines, updates, and tips to help you stay compliant and informed.

In today’s fast-paced business world, making sure you’re measuring the right things can make all the difference. As Peter Drucker famously said, “what gets measured gets done”—but the real question is, what should we measure? For businesses looking to stay competitive, two tools stand out: KPIs and OKRs.

If you’ve spent any time working on strategy, you’ll know it’s all too easy to get bogged down in detail or default to “how do we deliver?” before considering “why should we win?”. That’s where the strategic planning model proves invaluable—a well-established framework developed by the Australian Government in the late

One of the biggest challenges for any business owner is knowing exactly where you stand, where you want to go, and the right steps to get there. It sounds simple — but without a clear framework, it’s easy to get stuck in the day-to-day.