If you've ever felt unsure where to begin with tackling a big problem, two tried-and-tested tools can make all the difference: mindmapping and the Pareto principle.

Most businesses invest heavily in acquiring new customers—but what happens once the deal is done? As Joey Coleman highlights in Never Lose a Customer Again, the first few months after purchase are critical. This is when customers decide whether to stay, refer others, or quietly disappear. A thoughtful onboarding proces